Frequently Asked Questions
Everything you need to know about our premium food products and delivery.
How do you ensure the freshness of your products during shipping?
All perishable items are packed in temperature-controlled, insulated liners with non-toxic gel packs to ensure they arrive at your door in peak condition.
Where does Overherd source its ingredients?
We pride ourselves on transparency. We partner exclusively with sustainable farms and local producers who meet our strict organic and ethical standards.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food. However, if your order arrives damaged or doesn't meet your expectations, please contact us within 48 hours for a full refund or replacement.
Do you offer subscription options?
Yes! You can choose to subscribe to your favorite items and save 15% on every order. You can pause, skip, or cancel your subscription at any time through your account portal.
Are your products suitable for specific dietary requirements?
We offer a wide range of gluten-free, vegan, and keto-friendly options. Each product page features a full list of ingredients and allergen warnings to help you shop safely.
How long will it take for my order to arrive?
Orders are typically processed within 24 hours. Standard shipping takes 2-4 business days, while express shipping options are available at checkout for next-day delivery.